Customer Success Manager II, Enterprise

Join Braze, a leading customer engagement platform, as a Customer Success Manager II. In this role, you will partner with Account Executives to drive client renewals and retention, serve as the main point of contact for your customers, and advocate for their needs. You will have the opportunity to work with established enterprise customers and make a real impact in a fast-paced, collaborative environment.

• Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers.
• Be your customers’ main point of contact and trusted advisor at Braze, driving feature adoption and providing strategic guidance.
• Proactively analyze your customer product usage to identify opportunities and risks to account health, maintaining ongoing regular contact.