PostgreSQL Database Support Engineer

Join our team as a PostgreSQL Database Support Engineer, where you'll provide expert assistance to our customers' DBA teams, investigate issues, and deliver detailed analyses. You'll also contribute to our open-source community by authoring blog posts, answering forum questions, and creating knowledge base articles. Enjoy benefits such as a learning academy, wellness counseling, remote work flexibility, and quarterly FryDays.

• Assisting customers' DBA teams by gathering data and investigating issues to provide detailed analysis.
• Performing screen-sharing sessions for serious and production-impacting issues to help customers navigate and resolve issues.
• Authoring new blog posts, answering questions on forums, creating articles in the knowledge base, and hosting webinars.
• Be a skilled with some of the PostgreSQL ecosystem of tools and technologies
• Some experience with high availability solutions (replication, routers, proxies, etc)
• Experience working with customers in English
• Exposure and practice with zero-downtime procedures
• Availability to travel for the occasional team meeting, conference or customer visit
• Knowledgeable about performance tuning, query optimization, & index tuning
• Know-how of backup solutions such as pg base backup, pgBackRest and WAL-G, etc, and also the Point-in-Time-Recovery
• Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
• Very desirable to have related Kubernetes knowledge
• Good understanding of monitoring requirements
• Demonstrable experience of administering Linux based systems
• Good hands-on knowledge of PostgreSQL, PostgreSQL Provided tools and Contribution modules
• Self-taught and enthused to grow your skill set with new technologies as the industry continues to evolve
• MySQL knowledge
• Experience working in SLA-bound operations
• OpenSource Community contributions (could be a blog)
• Good practice with working over screen-sharing/phone
• Patroni / Repmgr / Stolon
• Percona Monitoring & Management (PMM) and other monitoring tools
• Cloud Services such as AWS and RDS, Azure, GCP
• Configuration management solutions such as Ansible, Puppet or Chef
• Good grasp of ANSI SQL 92 to 2016 and ability to write/rewrite SQL statements involving Window functions and recursive CTEs
• Contrib Modules of PostgreSQL
• Indexing methods including Full-Text Indexing
• Foreign Data Wrappers of PostgreSQL (postgres_fdw, oracle_fdw, tde_fdw, file_fdw etc)
• Most popular extensions - pg_repack, pg_partman, pg_audit etc
• Advanced Linux troubleshooting tools (gdb, perf, strace, bpftrace, tcpdump, etc)
• Experience programming in C