AI Conversation Designer, Customer Support

DrFirst has invested in AI enabled service delivery, and those investments are live and operational today across both customer facing and agent facing surfaces. This role reports to a Director in the Customer Operations organization and owns the customer facing side. You will own a stable, high performing AI bot that resolves customer inquiries, the quality assurance program that keeps its answers trustworthy, and a Help Center accurate and well structured enough to make both possible. The role sits in the Customer Support organization and rests on two capabilities held...