Sr. Manager, Digital Learning & Capability Development, Commercialization Learning Japan

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

**Description:**

As the senior manager for Digital Learning and Capability Development, reporting to the Head of Commercialization Learning Japan, you will drive capability transformation for Marketing, Medical, and Market Access (3M) teams across

Japan — with a particular focus on Marketing capability development — through innovative learning solutions, digital technologies, and AI, while also extending support to Sales capability development.

You will partner with Marketing leaders as well as local and global stakeholders to build commercial capabilities that improve business performance, productivity, and value creation while supporting a culture of continuous learning and innovation.

**Key Responsibilities:**

**●Marketing, Medical & Market Access (3M) Capability Development**

• Design and deliver capability development programs across the Marketing, Medical, and Market Access (3M)

functions, with primary focus on Marketing capability development.

• Own the continuous development programs for Marketing — and extend support to Medical and Market

Access (3M) — in collaboration with the Japan Commercialization Excellence team.

• Utilize tools such as Competency360 feedback surveys, AI-enabled solutions, and digital learning platforms to

drive Marketing capability growth and business performance.

• Partner with Marketing leadership to identify capability gaps and design targeted development journeys for

• Product Managers and other Marketing professionals.
• **●Digital Learning & Capability Strategy**

• Develop and execute digital learning and capability development strategies aligned with business priorities,

supporting Sales, Marketing, Medical, and Market Access (3M) teams.

• Adapt global frameworks into impactful local solutions and evidence-based learning approaches.
• Drive data-driven and technology-enabled learning transformation leveraging platforms such as MyLearning

• and other digital learning solutions.
• **●AI & Digital Innovation**

• Leverage AI and digital solutions (e.g., AI role-play tools for customer engagement simulations) to improve

learning effectiveness, efficiency, and business impact.

• Promote innovative approaches that enhance productivity, decision-making, and personalized capability

development.

• Identify opportunities to create value through AI, technology, automation, and advanced analytics.

Strategic Partnership & Project Leadership

• Collaborate with Marketing and other business leaders as well as global stakeholders to align capability

initiatives with business priorities.

• Lead cross-functional projects and manage multiple priorities in a matrix organization.
• Build strong stakeholder engagement and drive successful execution across local and global teams.

**●Learning Technology & Impact Measurement**

• Optimize learning platforms, digital tools, and learner experiences, including MyLearning and other learning

technologies.

• Define and monitor KPIs using evidence-based learning principles and the Kirkpatrick Model to evaluate

effectiveness and business impact.

• Continuously improve programs using learner data, insights, and industry best practices, with a focus on

• achieving measurable business outcomes for Marketing and other 3M functions (including Kirkpatrick Level 4).
• **Skills and Experience:**

• Bachelor’s degree preferred
• Strong Marketing experience with demonstrated understanding of brand strategy, customer engagement,

and commercial capability development required

• Experience supporting Marketing, Medical, Market Access, or other commercial functions, with particular

depth in Marketing

• Experience designing or delivering Marketing-specific learning content (e.g., brand strategy training, HCP

engagement, digital marketing enablement) preferred

• 5+ years of pharmaceutical, healthcare, or related industry experience
• Business-level English proficiency (required), with the ability to effectively collaborate and communicate with

global stakeholders

• Proven experience collaborating with global stakeholders in a matrix organization
• Strong project management and stakeholder management skills
• Strategic thinking and problem-solving capabilities
• Experience in capability development, learning design, talent development, or commercial excellence
• Knowledge of AI, digital technologies, learning platforms, and data-driven learning approaches
• Experience leveraging AI, digital tools, or learning analytics to drive capability development
• Excellent communication, facilitation, and presentation skills
• Ability to manage multiple priorities in a fast-paced environment

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

**How We Work**

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at [<https://careers.bms.com/ways-of-working.>](https://careers.bms.com/life-at-bms/ways-of-working/)

**Supporting People with Disabilities**

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [[email hidden]](mailto:[email hidden]). Visit [<careers.bms.com/eeo-accessibility>](https://careers.bms.com/eeo-accessibility) to access our complete Equal Employment Opportunity statement.

**Candidate Rights**

BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

For roles based in Los Angeles County only: If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: <https://careers.bms.com/california-residents/>

**Data Protection**

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at [<https://careers.bms.com/fraud-protection>](http://careers.bms.com/fraud-protection).

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If this posting is missing required information required by local law or incorrect, contact BMS at [[email hidden]](mailto:[email hidden]) with the Job Title and Requisition number. Do not send application-related inquiries to this email. To check your application status, please login to your Candidate Home Account.

R1604151 : Sr. Manager, Digital Learning & Capability Development, Commercialization Learning Japan