IT Support Engineer / IT Support Technician - Part-Time at

About The Role

# IT Support Engineer / IT Support Technician - Part-Time
> Alongside · Portugal (Remote) · Part-time · Posted 2026-09-08
**Workplace:** remote
**Department:** Alongside
## Description
**Alongside** is a Portuguese company that partners with international organizations to build and scale exceptional tech teams.
We are looking for an **IT Support Engineer / IT Support Technician** to provide remote support to a client in the UK, on a part-time and flexible basis.
### Responsibilities

Provide remote support to users in a **Microsoft 365** environment.
Provide support for **Outlook, Teams, Office and Microsoft Defender**.
Manage users and permissions.
Troubleshoot day-to-day IT issues.
Set up and configure new PCs and software.
Provide support for email security solutions, namely **Mimecast**.
Remotely monitor endpoints using **RMM tools**, ideally **NinjaOne**.
Support hardware management and ordering.
Document basic IT processes.

## Requirements

Around **2-4 years of experience** in IT Support, Helpdesk L2 or similar roles;
Hands-on experience supporting **Microsoft 365** environments;
Good troubleshooting and problem-solving skills;
Ability to work independently and provide effective support remotely;
Good communication skills and a **strong level of English,** for interaction with the client;
A proactive and service-oriented approach.

### Nice To Have

Experience with any of the following will be considered a plus

**Mimecast**
**NinjaOne** or other RMM platforms
**Cyber Essentials**
Microsoft Defender
Endpoint and device management

## Benefits

**Part-time engagement - approximately 10 hours per month**
**100% remote (based in Portugal)**
**Flexible working hours**
International working environment
Opportunity to work with modern Microsoft-based IT environments

If you're an experienced IT Support professional looking for a **flexible, fully remote part-time opportunity**, we'd be happy to hear from you.
## Apply
[Apply at Alongside](https://apply.workable.com/alongside-team/j/A1D90D5453/apply)
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