71000218 - Call Centre Agent

FINANCE DEPARTMENT

CALL CENTRE AGENT

REF NO: 71000252 / 71000218 / 71000244 / 71000272

REVENUE MANAGEMENT DIRECTORATE

REVENUE DIVISION

Basic Salary

R243 479.01 / R316 060.58 pa

Grade: 07

• Provides a prompt service for all customer in relation to revenue related queries on services provided by the Municipality.
• Provides relevant revenue related information on various services provided/ offered by the Municipality.
• Performs Administration functions to maintain a high standard of customer service.
• Processes all applicable administrative requirements for registration of new and/or existing Municipal customers.
• Processes all applicable administrative requirements for termination of existing municipal customers.
• Administrates all name change requests.
• Attends to all valuation roll changes and property registration enquiries.
• Contributes in policy cahnges and initiatives aimed at maintaining high standards and improving customer service. • Adheres to contact centre culture and utilises technology to ensure effective, efficient and prompt customer service.
• Assists consumers to register / create profiles on the eServices.

Competencies

• Attention to Detail.
• Ethics and Professionalism.
• Organizational Awareness.
• Problem Solving.
• Business Processes.
• Use of Technology.
• Communication.
• Client Orientation and Customer Focus.
• Resilience.
• Learning Orientation.
• Essential Requirements:
• Grade 12 (NQF Level 4) or equivalent.
• 2 Years relevant experience.
• Computer Literacy.

Preferred Requirements

• Grade 12 (NQF Level 4) and an Administrative certificate.
• 3 years relevant experience