ERP Functional Support Analyst

As an ERP Functional Support Analyst (Intermediate) - Core Accounting at Ubisoft Bucharest, you will provide functional support and basic technical support for our ERP solution covering core accounting finance modules and related integrations. This is a full-time, 1-year fixed-term contract.
What you’ll do

• Provide functional support and basic technical support for ERP accounting modules and related integrations
• Analyze support tickets, document findings, and keep users informed throughout resolution
• Deliver functional solutions and coordinate technical corrections when needed
• Write and run SQL queries and perform approved data updates and data corrections
• Update system setup and control data, and validate changes through testing
• Create and maintain user guides, configuration documentation, and support procedures
• Train users by explaining processes and the end-to-end impact across integrated systems
• Identify recurring issues, propose sustainable fixes, and drive continuous improvement actions

What you bring to the team

• Demonstrated experience supporting ERP applications, including understanding how ERP modules interact (Oracle PeopleSoft is a plus)
• Hands-on SQL skills and comfort working with relational databases
• Working knowledge of accounting processes or finance operations within an ERP context
• Familiarity with service management practices such as ITIL or ITSM
• Strong communication skills and a collaborative, user-focused approach
• Comfortable working with an international team across time zones and remote collaboration
• Fluency in English; French is an asset

This position is offered as a full-time, 12-month fixed-term contract.