Key Account Manager- Workplace & Services

Purpose of the function To make IKEA a relevant and trusted partner for business customers in Morocco by providing affordable, functional, sustainable and well-designed solutions that meet their business needs and create long-term value. Purpose of the job To drive profitable growth in the Services & offices business by building key customer relationships, developing and converting business opportunities, and connecting customer needs with relevant IKEA solutions that create value for both customers and IKEA. Key assignments Develop the Workplace & Services customer portfolio in line with the IKEA for Business strategy and priorities. Build and maintain long-term relationships with companies, office decision-makers, facility managers, service providers and other key stakeholders. Identify, qualify and develop new business opportunities, whilst managing a healthy sales pipeline and driving account growth through repeat business and cross-selling. Understand customer needs, workplace requirements and business challenges, translating them into relevant IKEA solutions through needs assessment, proposal development and negotiation. Collaborate with Interior Design Specialists, IKEA for Business Consultants and relevant IKEA functions to deliver integrated solutions. Manage sales performance against agreed KPIs, profitability targets and conversion metrics. Build market knowledge by monitoring workplace trends, competitive developments and emerging opportunities, sharing insights to enhance the IKEA for Business offer and customer experience.

Knowledge B2B sales, Key Account Management and business development in the Workplace and Services sector. Solution selling and translating customer needs into relevant IKEA solutions. Commercial principles including sales, profitability, pricing and pipeline management. Motivation Passionate about people, business and IKEA, with drive to create value for customers. Entrepreneurial and proactive, comfortable taking ownership and building relationships. Capabilities Builds trust and long-term customer relationships whilst understanding their business needs. Drives profitable growth and influences stakeholders across functions. Takes ownership, acts with urgency and delivers results. Experience & Education Bachelor's degree in Business, Sales, Marketing, Business Administration, Facility Management, or related field. 5+ years of B2B sales, Key Account Management or Business Development experience in the Workplace, Office or Services sector. Proven track record in developing customer portfolios, generating new business and managing complex sales cycles with multiple stakeholders. Proficiency in solution selling, negotiation, pipeline management and CRM systems. Fluent in French and English; willingness to travel to customer locations as required.

A few more details for you: This is a full-time position based in IKEA Zenata . Some travel may be required. Please send your CV in English and tell us why you would be a good fit for this role.

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and MOROCCO. Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion! Join us to bridge your dreams and unique ideas within an organization that believes in People !