Customer Support Representative I

$24.00



The goal of the Customer Support Representative I is to assist with client requests, direct clients to the proper department as needed, retrieve and document verbal or written authorizations, and attach incoming documents to corresponding cases. The Customer Support Representative I is still growing within the role and requires some supervision.
DUTIES AND RESPONSIBILITIES:

• Provide support to clients in a timely and professional manner.
• Retrieve inbound requests through a minimum of one channel, respond to the client's needs, or direct them to the appropriate party.
• Document client interaction within Ambry systems completely and thoroughly. Maintain follow-up work lists as assigned
• Review, identify, and process documents appropriately.
• Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed.
• Document client interaction within Ambry systems completely and thoroughly.

Demonstrates two or more of the following skills and abilities:

• Organize and attach documents to its corresponding case.
• Real-time direct client communication.
• Inter-departmental communication and coordination.
• Preliminary billing and insurance knowledge.
• Communicate intermediate knowledge of Ambry products and systems to internal

EDUCATION AND KNOWLEDGE:

• Possesses a high school diploma or higher (Bachelor's degree preferred, but not required)
• Previous experience in health care or clinical laboratory preferred