Senior AI Engineering Manager

Senior Manager, AI Engineering and Operations

• ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
• As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Senior Manager, AI Engineering

Dublin, Ireland - hybrid

As a Senior AI Engineering Operations Manager at ICON, you will play a pivotal role in shaping and delivering our Enterprise AI capability. You will lead the engineering operations behind our central AI platform, multi-agent framework, and agent services layer—forming the foundation for AI innovation across the organisation.

This is a high-impact leadership role where you will combine technical expertise with people leadership to ensure our AI solutions are secure, scalable, reliable, and built to production-grade standards, enabling transformative outcomes across our global business.

What You Will Do

In this role, you will be responsible for the end-to-end leadership, delivery, and operational excellence of ICON’s AI engineering platform and services.

Key Responsibilities

• Lead the development, stability, and continuous improvement of the central AI platform, multi-agent framework, and agent services, ensuring high performance and scalability
• Drive engineering excellence through best practices in code quality, CI/CD, automated testing, and deployment governance
• Establish robust monitoring, observability, and incident management processes to maintain production-grade reliability and service availability
• Build, lead, and mentor a high-performing cross-functional engineering team, fostering a culture of innovation, collaboration, and continuous learning
• Oversee resource planning and delivery across multiple concurrent AI programmes, ensuring alignment with strategic priorities and timelines
• Embed security, compliance, and responsible AI principles into all engineering outputs, ensuring adherence to regulatory and organisational standards
• Act as a key engineering partner to stakeholders, contributing to strategic planning, technology roadmaps, and the evaluation of emerging AI tools and frameworks

Your Profile

To succeed in this role, you will bring a strong blend of technical depth, leadership capability, and a passion for building scalable AI solutions in a fast-evolving environment.

Required Qualifications and Experience

• 8+experience in software engineering with a track record of leading and developing engineering teams.
• Hands-on experience designing, deploying, and operating AI/ML systems in production environments.
• Experience with agentic AI, multi-agent systems, or modern LLM-based frameworks.
• Strong understanding of cloud-native architectures, DevOps/MLOps practices, and platform engineering.
• Demonstrated ability to manage complex technology programmes and engage effectively with cross-functional stakeholders.
• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
• Microsoft certifications (e.g. Microsoft 365, Azure, Power Platform, AI) highly desirable.

Why Join ICON?

At ICON, you will be part of a global organisation at the forefront of innovation in healthcare intelligence and clinical research. This role offers the opportunity to shape enterprise-wide AI capabilities, work with cutting-edge technologies, and make a meaningful impact by enabling smarter, data-driven decision-making across the organisation.

We are committed to fostering an inclusive environment where our people can thrive, develop, and make a difference.

#LI-JC3

#LI-Hybrid

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

• Benefits may vary depending on role and location.
• Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

• ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
• If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
• Are you a current ICON Employee? Please click here to apply