Customer Success COOP

We are looking for a motivated and customer-focused Customer Success COOP to join our team for a 6-month training. In this role, you will help our Customer Success Managers (CSMs) ensure our clients achieve their goals using our products. This is a fantastic opportunity to learn the ins and outs of customer relationship management, tech onboarding, and account growth in a fast-paced environment.

🔧 Key Responsibilities

• Assist the Customer Success team with day-to-day administrative tasks and account maintenance.
• Help prepare data and reports for client check-ins, onboarding sessions, and quarterly business reviews (QBRs).
• Respond to basic customer inquiries and route complex issues to the appropriate team members.
• Monitor customer health metrics and flag accounts that may need proactive outreach.
• Assist in updating and maintaining customer records in our CRM system (e.g., HubSpot).
• Help gather and organize customer feedback to share with the Product and Sales teams.
• Visit clients and maintain close relationships.

💼 Experience

• Currently enrolled in or recently graduated from a university program (Business, administration, IT, or related fields).
• Excellent written and verbal communication skills in Arabic and English.
• Strong organizational skills and an eye for detail.
• A natural problem-solver with a positive, client-first mindset.
• Comfortable learning new software and navigating basic tech platforms.

🤝 Bonus Requirements (Nice-to-Have)

• Cybersecurity Interest/Experience: Basic knowledge of cybersecurity concepts, or a strong interest in learning about the cybersecurity industry.

🤝 Soft Skills

• Exceptional problem-solving skills with the ability to work independently.
• Strong communication and interpersonal skills, with an ability to articulate technical concepts to diverse audiences.
• A proactive, detail-oriented, and self-motivated work ethic.

• 🚀 Impact that Matters – Build products that shape the future of cybersecurity and protect organizations globally.
• 💡 Continuous Growth – Access to certifications, trainings, and opportunities to sharpen your expertise.
• 📈 Ownership Mindset – Benefit from our benefits program and grow with COGNNA's success.
• 🤝 Culture of Trust – We empower talent, encourage ownership, and celebrate real outcomes.
• 🏢 On-Site Collaboration – Be at the heart of innovation in our Riyadh office, working side by side with passionate experts.