PAM Operations Analyst

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Responsibilities

The PAM Operations Analyst is expected to conduct the following activities

• Support the design and execution of PAM strategies and policies.
• Support the implementation and maintenance of Privileged Access Management tools and platforms, ensuring availability, scalability, and security.
• Onboard, maintain, and monitor privileged accounts across various systems, applications, and environments.
• Collaborate with cross-functional teams to integrate PAM solutions into existing and new IT systems.
• Perform regular access reviews, audits, and reporting to ensure adherence to compliance requirements.
• Identify and address vulnerabilities, misconfigurations, or misuse of privileged accounts.
• Create and maintain documentation for PAM processes, configurations, and guidelines.
• Train and support end-users on PAM best practices and tool usage.
• Assist in incident response and troubleshooting activities related to privileged account abuse or compromise.
• Stay informed on industry trends and emerging technologies in PAM to propose enhancements or upgrades to the PAM ecosystem.
• Meet SLA targets.
• Participate in on-call rotation to provide SME support outside of business hours, as needed
• Support regular risk assessments and audits related to privilege access.
• Collaborate with cross functional teams to ensure adherence to security standards.

Qualifications

Required

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 5+ years of experience in IT security or a similar role, with at least 2 years of specialization in PAM practices.
• Expertise in provisioning accounts using AD Users and Computers, PowerShell, M365, Microsoft Entra ID, and Windows Server Administration tools.
• Hands-on experience with PAM tools such as Delinea, CyberArk, BeyondTrust, or similar.
• Strong understanding of identity and access management (IAM) principles and best practices.
• Proficiency in troubleshooting, scripting (PowerShell, Python), and system administration.
• Excellent analytical, communication, and organizational skills.
• Experience working in a team-oriented, collaborative environment.
• Strong technical and business acumen,
• Experience with Service Now, understanding of SLAs and the importance of meeting SLAs.

Preferred

• Certifications such as Delinea, CyberArk Defender, CISSP, CISM, or equivalent.
• Experience with securing privileged access in an enterprise environment.
• Knowledge of risk management and security assessment methodologies.

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