Property Operations Runner at Hallson-hospitality

About The Role

Property Operations Runner

> Hallson Hospitality · Nashville, United States · Full-time · Posted 2026-09-14

**Workplace:** on_site

**Department:** Operations

Description

Hallson Hospitality Co. manages 150+ short-term rental properties across Nashville. Our guest experience depends on things happening on the ground, not just on a screen. The Property Operations Runner is that on-the-ground presence: the person who shows up with a trunk full of supplies, shops for and stocks a fridge before check-in, remakes a bed after a late cancellation, sets up a surprise for a guest's celebration, and handles whatever last-minute request keeps a property guest-ready.

This role reports into Operations and works closely with the Guest Experience and Cleaning Vendor Coordination teams to keep properties turnover-ready and guests taken care of in real time.

Requirements

Reliable transportation and a valid driver's license
Comfortable working independently with minimal supervision once given a task list
Strong sense of urgency and follow-through — guests are often waiting
Physically able to lift and carry supplies, linens, and small furniture items
Organized and detail-oriented — small misses (wrong fridge item, unmade bed) affect guest reviews
Comfortable communicating with guests directly and professionally via text message
Familiar with, or willing to learn, Nashville neighborhoods and traffic patterns
Comfortable using a phone for task management, photo documentation, and quick communication
Prior experience in hospitality, delivery, property services, grocery shopping/errand services, or a similar hands-on role is a plus, but not required

What You'll Do

Fridge Stocking & Fill-Your-Fridge Requests

Receive grocery lists from the Guest Experience team for guest fill-your-fridge requests
Personally shop for all listed items, sourcing substitutions when something is unavailable
Communicate directly with guests by text message to confirm any replacement items or substitutions
Stock the home according to the guest's order and each property's standard supply list
Submit final receipts to the Guest Experience team so the guest can be accurately charged

Guest Celebrations & Service Recovery

Set up celebrations for guests ahead of arrival, such as balloons and a cake staged in the home
Deliver treats like cupcakes, doughnuts, or cookies for service recovery moments

General Restocking & In-Stay Support

Stock and restock guest fridges and welcome amenities ahead of check-in, following each property's standard supply list
Deliver items to guests during their stay: replacement linens, extra toiletries, chargers, cribs, or anything flagged by Guest Experience
Remake beds, tidy up, or handle light touch-ups between cleanings when a property needs a quick reset

Operational Support

Pick up and drop off supplies between properties, storage units, and vendors
Respond to same-day or next-hour requests from Operations, GX, or the Cleaning Vendor Coordinator
Report property condition issues, maintenance needs, or missing items back to the team
Keep a personal vehicle stocked and organized with core supplies to minimize response time
Follow property access protocols (lockboxes, smart locks) accurately and securely