VIP Manager

# VIP Manager

> Gypsy Collective · Ukraina, Poland (Remote) · Full-time · Posted 2026-09-14

**Workplace:** remote

**Department:** VIP

## Description

**We're Gypsy Collective.** The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people.

**Gypsy Collective** is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

**Now we're looking for a** **VIP Account Manager** to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

## Requirements

**🧭 What makes you a great match:**

• 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
• Proven experience in one-on-one communication with VIP clients (chat / messengers);
• Strong objection-handling and retention skills;
• Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
• Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
• Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
• Strong written and verbal communication skills;
• English level: B2+ (required);
• Fluent in Ukrainian;
• **Schedule:** 5 days on / 2 days off, with rotating days off. **Three shifts:** 15:00–00:00 / 11:00–20:00 / 08:00–17:00.

**📅 Your daily adventures include:**

• Manage an assigned portfolio of VIP players;
• Build and maintain strong, long-term relationships with high-value clients;
• Provide personalized communication based on player preferences;
• Ensure a high level of player satisfaction and engagement;
• Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
• Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
• Offer personalized bonuses and reload promotions within the approved VIP matrix;
• Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
• Handle big wins and big losses with a professional and client-oriented approach;
• Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
• Identify signs of risky or problematic player behavior;
• Escalate relevant cases when necessary;
• Follow Responsible Gaming and compliance guidelines.

## Benefits
**Benefits**

• 💸 **Flexible payment options:** choose the method that works best for you.
• 🧾 **Tax assistance included:** we handle part of your taxes and provide guidance on the local setup.
• 🎁 **Financial perks:** Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 **Learn & grow:** We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 **Benefit Сafeteria:** Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 **Stay connected:** From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 **Modern Equipment:** We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow. _If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself._

## Apply
[Apply at Gypsy Collective](https://apply.workable.com/gypsy/j/2FC508ADB3/apply)
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