ECb Portfolio and Demand Sr. Lead

The ECb Portfolio & Demand Senior Lead operates at the intersection of business strategy, technology demand, portfolio governance, and value realization. The role requires strong partnership with ECb leadership, delivery teams, product/service teams, finance, business stakeholders, and governance forums to ensure the portfolio is actionable, transparent, and outcome-led.

The role operates in a global, multicultural environment with competing priorities, evolving demand, constrained capacity, and the need for strong executive alignment. It requires the ability to simplify complexity, manage ambiguity, and create structure around decision-making, prioritization, and value tracking.

What are we looking for?

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Lead a high-performing Portfolio & Demand team with clear standards and adaptable ways of working.

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Build a customer-focused and value-driven roadmap based on business needs and ECb strategic priorities.

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Drive portfolio transparency through clear reporting, governance routines, and decision-ready insights.

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Partner closely with ECb leadership and stakeholders to align demand, investments, and capacity.

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Strengthen Lean Portfolio, value management, and outcome tracking practices across ECb.

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Communicate in business language, connecting technology work to measurable outcomes and strategic value.

Strategic Portfolio Leadership

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• Own and lead the ECb Portfolio & Demand team, setting strategic direction, operating standards, governance practices, and ways of working.
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• Define and steer the ECb portfolio strategy, value themes, investment guardrails, and prioritization principles aligned with business outcomes.
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• Translate ECb and business strategy into a clear, actionable portfolio roadmap that enables leadership decision-making and delivery focus.
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• Inspire Lean Portfolio Management practices, enabling the team to balance value, risk, capacity, dependencies, and delivery feasibility.

Demand Intake and Prioritization

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• Lead the ECb demand intake process, ensuring demand is captured, qualified, assessed, and routed through consistent governance.
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• Guide portfolio prioritization based on value, risk, urgency, strategic fit, delivery capacity, and business impact.
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• Coach teams and stakeholders on intake quality, business case maturity, value articulation, and decision readiness.
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• Establish clear criteria and guardrails for demand evaluation, ensuring decisions are transparent, outcome-focused, and aligned with ECb priorities.

Value Management and Outcome Tracking

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• Drive value management practices across the ECb portfolio, ensuring initiatives are connected to measurable outcomes and business value.
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• Define and evolve value themes, benefit logic, success measures, and outcome tracking practices across the portfolio lifecycle.
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• Partner with delivery teams, finance, product, and business stakeholders to improve visibility of planned versus realized value.
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• Ensure portfolio reporting connects investment, capacity, delivery progress, risks, and value realization in a way that supports executive decisions.

Governance and Portfolio Maturity

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• Strengthen ECb governance maturity by defining standards, cadences, decision forums, and portfolio control mechanisms.
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• Ensure governance is fit-for-purpose, balancing speed, quality, transparency, and accountability.
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• Build and continuously improve portfolio management practices, including roadmap management, prioritization, dependency visibility, and portfolio health reporting.
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• Drive consistency in how ECb initiatives are evaluated, approved, sequenced, monitored, and communicated.

Team Leadership and Coaching

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• Lead, coach, and develop the ECb Portfolio & Demand team, building capability in Lean Portfolio Management, value management, governance, and executive communication.
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• Create a culture of accountability, collaboration, continuous improvement, and outcome orientation.
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• Guide the team to excel in project delivery enablement, demand shaping, portfolio reporting, and value tracking.
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• Influence and motivate cross-functional teams indirectly, ensuring alignment across ECb delivery, operations, product, finance, and business stakeholders.

Executive Interface and Stakeholder Management

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• Act as a senior interface with executives and key stakeholders, translating strategic priorities into portfolio choices, roadmap decisions, and investment trade-offs.
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• Communicate portfolio status, priorities, decisions, risks, and value outcomes in clear business language.
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• Facilitate leadership conversations on prioritization, capacity constraints, value opportunities, dependencies, and delivery risks.
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• Build trusted relationships across ECb, MGS, Digital Technologies, business functions, and external partners where relevant.

Qualifications

Education and Professional Qualification

• Bachelor's Degree in Information Technology or equivalent.
• MBA in Project Management, PMBoK Certification is a plus
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• MBA, Portfolio Management, Project Management, Agile, Lean Portfolio Management, or Value Management certification is a plus.
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• Knowledge of ServiceNow SPM, portfolio management platforms, financial planning, or value tracking tools is preferred.

Knowledge and Experience

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7 to 10+ years of experience in a large corporate, global, or complex matrix environment.
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Proven experience leading portfolio management, demand management, business planning, governance, or enterprise delivery functions.
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Strong understanding of Lean Portfolio Management, value management, prioritization models, and outcome-based delivery.
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Experience translating business strategy into portfolio roadmaps, investment themes, and delivery priorities.
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Strong project, program, portfolio, and governance experience, including executive reporting and decision enablement.
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Demonstrated ability to guide prioritization based on business value, risk, capacity, dependencies, and strategic alignment.
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Experience improving intake quality, business case discipline, value tracking, and portfolio maturity.
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Strong financial acumen, including understanding of investment guardrails, benefit tracking, cost transparency, and value realization.
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Highly effective stakeholder management and communication skills, including the ability to influence senior leaders and cross-functional teams.
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Experience working in multicultural, global, and matrixed organizations.
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Strong learning agility and ability to operate with ambiguity, complexity, and evolving priorities.
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