SeniorManager

Essential Functions Digital Strategy & Opportunity Identification

• Partner with operations and clients to identify process improvement and AI/digital transformation opportunities.
• Analyze business requirements, assess current processes, and develop digital transformation roadmaps.
• Recommend solutions that improve operational efficiency, quality, compliance, and customer experience.

AI & Digital Solution Design

• Design AI and digital solutions leveraging Agentic AI, Generative AI, Intelligent Document Processing (IDP), Conversational AI, RPA, workflow automation, analytics, and machine learning technologies.
• Develop solution designs, business requirements, process flows, and implementation plans.
• Lead solutioning activities from discovery through implementation.

Client Engagement & Business Development

• Create executive presentations, solution decks, proposals, and business cases for internal and client stakeholders.
• Present digital solutions, conduct client workshops and demos, and support sales pursuits and RFP responses.
• Partner with Operations, Sales, and IT to develop scalable digital solutions.

Project Delivery & Governance

• Lead digital transformation projects, ensuring delivery within scope, timeline, budget, and quality expectations.
• Manage project risks, stakeholder communication, and required project documentation.
• Ensure compliance with organizational governance and technology standards.

Project Portfolio Management & Reporting

• Track and monitor the progress, milestones, risks, and benefits of digital transformation initiatives.
• Prepare executive dashboards, project status reports, and leadership presentations to provide visibility into project health, delivery progress, and business value.
• Report portfolio performance, key achievements, and strategic recommendations to senior leadership.

Innovation & Capability Development

• Stay current on AI and emerging technologies and recommend new digital capabilities/products.
• Digital Strategy & Opportunity Identification
• AI & Digital Solution Design
• Client Engagement & Business Development
• Project Delivery & Governance
• Project Portfolio Management & Reporting
• Innovation & Capability Development
• Graduate in any stream
• Lean Six Sigma Black Belt
• PMP, PRINCE2, Agile, Scrum, or equivalent project management certification is an advantage.
• Certifications in AI, Automation, or Cloud technologies are an advantage.

Minimum of 5 years of experience in digital transformation, automation, AI solutioning, project management, consulting, or healthcare operations, with experience leading cross-functional initiatives.