GMP Account Manager

JOB SUMMARY

The GMP Account Manager is a client-facing, billable role responsible for the day-to-day management of a portfolio of clients, combining platform knowledge with strong relationship management to drive customer satisfaction. Working in close partnership with the Head of GMP, you will serve as the primary point of contact for clients - owning relationships, driving platform adoption, and dealing with operational tasks efficiently and confidently.

JOB RESPONSIBILITIES

Client Relationship Management

• Act as the primary client contact across your account portfolio, managing day-to-day
• queries and longer-term strategic conversations and planning.
• Develop and deliver high-quality client-facing materials including presentations, reports, and QBR preparation.
• Onboard new clients, expertly managing the migration process and relevant operational tasks.
• Manage contract renewals processes.

Platform Consultancy

• Provide guidance on GMP product capabilities and best practices, aligned to each client's specific KPIs and maturity goals.
• Keep up to date with product developments across the GMP ecosystem and proactively share relevant updates and thought leadership with clients

Strategic Growth & Account Development

• Identify upsell and expansion opportunities across your accounts.
• Support the development of solution proposals and commercial frameworks.

Collaboration & Operations

• Work in close collaboration with the Head of GMP to develop and execute account strategy, escalation resolution and growth opportunities,
• Partner with FinOps and Technical teams to ensure seamless service delivery across billing and platform operations and ensure client satisfaction.
• Contribute and lead on ideas to improve client management and operations, using and participating in the development of AI and automation solutions.

JOB QUALIFICATIONS

• 3–5 years of experience in a paid media or ad tech consultancy environment.
• Strong working knowledge of the Google Marketing Platform (DV360, CM360, SA360).
• Background in paid search is preferred and broader GMP platform experience essential.
• Experience with GMP Licence Reseller operations and management (Google NTA & contract renewal processes, billing processes etc.).
• Excellent communication and stakeholder management skills.
• Proven experience managing client relationships at an operational level.
• Comfortable producing client facing content, such as QBR presentations, efficiently and to brief.
• A proactive, solutions-oriented mindset - able to identify or qualify challenges and provide the path to resolution for clients.
• Proven experience using and innovating with AI solutions to improve task efficiency.