Quality Executive

A1 to A2

• Average PMI (last 6 months)/PMS rating 3 and above
• Min 1 year in current role
• No Warning Letter issued in the past 3 months
• Mandatory E-learning courses certified wherever applicable
• Conduct regular quality audits and assessments of customer interactions and processes.
• Provide constructive feedback and coaching to team members to enhance their performance.
• Identify trends and areas of improvement through data analysis and reporting.
• Collaborate with the management team to develop and implement quality improvement initiatives.
• Ensure compliance with industry regulations and company policies.
• Maintain accurate records and documentation of quality assurance activities.
• Conduct root cause analysis for customer complaints and implement preventive measures.
• Stay updated with industry best practices and trends in quality management.
• Support the training and development of new and existing team members.
• Foster a culture of continuous improvement and excellence within the team.

The profile of the Quality Analysts should be as follows

1. Must be a graduate
2. Experience/Knowledge of Bank’s products & processes
3. Overall experience of three years wherein at least two years in quality analysis of a Banking process
4. QAs must have versant test score of 5 and above with typing test with speed of 25-30 words per minute and 85% accuracy.