IT Operations Support – Scheduling Specialist

Summary:
This role is responsible for monitoring the production batch schedules for CA7 & UC4. Ideal candidate will have 1-2 years of experience with CA7 & UC4 but at a minimum has a strong understanding of batch run process, production control and job scheduling.

• Monitor Production Batch Schedules using CA7 and UC4
• Monitor scheduling components, mainframe and other open system performance
• Acknowledge Critical/Warning/Informational alerts depending on the severity and client impact
• Manage Backup Recovery Tape Library, offsite tape storage contents, and WMS system backup
• Facilitate support for documented requests
• Perform Password Resets on selected systems
• Perform UC4 Transports from staging to production
• Work closely, and in coordination with, other Operators to ensure proper shift turnover takes place between shifts
• Log all incidents in the ITIL ticketing system
• Work with the Ecolab Monitoring and Escalation Center to communicate outages and resolutions
• Global SPOC for technical support and escalation related to batch scheduling

Basic Qualifications:

• Any knowledge or previous experience of the following would be helpful: AIX/UNIX, Windows, TSM/NetBackup, SAP, AS400, Mainframe, CA7 Job Scheduler, UC4 Job Scheduler, OPSMVS, Computer Operations, Production Control/Job Scheduling.
• 1-2 years of experience working in a shift based Operations Monitoring setting
• Knowledge if IT Incident Management processes & tools

Preferred Qualifications:

• 3-5 years of experience in an Enterprise Operations environment
• Excellent Problem Solving Skills
• Exceptional customer service/technical support skills and a commitment to providing an exceptional level of service
• Exceptional communication skills
• The ability to balance multiple tasks and priorities

All information will be kept confidential.
Neil Cervantes
National Talent Advisor | TrueBridge Resources, A North Highland Company
(980) 244 3270