Branch Operations Supervisor

Job Purpose

The Branch Operations Supervisor is responsible for supervising and coordinating the daily operational activities of the branch, including receiving and distributing shipments, assigning and following up with delivery representatives, completing daily financial settlements, handling returned shipments, and coordinating with the main center.

The role ensures that branch operations are organized, shipments and cash collections are properly controlled, and daily operational records are accurate and complete. The position requires a hands-on individual with experience or exposure to warehouse, logistics, delivery, or distribution operations.

Key Responsibilities

• Receive incoming shipments and mail at the branch on a daily basis and ensure they are properly recorded and handled.
• Sort and distribute shipments to delivery representatives according to assigned delivery areas.
• Assign and organize delivery zones and routes among delivery representatives based on daily operational requirements.
• Supervise and follow up on the daily activities of delivery representatives.
• Monitor pending, delayed, returned, or undelivered shipments and follow up on their status.
• Conduct daily financial settlements with delivery representatives and verify collected amounts against delivery records.
• Arrange and send collected funds and financial settlements to the main center in accordance with company procedures.
• Receive returned and reverse shipments at the branch and coordinate their daily transfer to the main center.
• Handle financial settlements with the company's merchants/customers when required and ensure that the relevant records are accurate.
• Maintain proper organization of shipments within the branch and support warehouse control activities.
• Ensure shipments are stored, handled, and transferred correctly to minimize loss, damage, or operational errors.
• Maintain accurate daily records related to incoming shipments, outgoing shipments, returns, deliveries, and financial settlements.
• Coordinate with the main center regarding shipment status, returns, operational issues, and other branch requirements.
• Report delivery issues, discrepancies, missing shipments, cash differences, or other operational problems to the Operations Manager.
• Ensure delivery representatives and branch staff follow company procedures and operational requirements.
• Support the overall organization, cleanliness, and security of the branch and warehouse area.
• Perform other operational duties assigned by management as required.
• High school diploma, diploma, or bachelor's degree in a relevant field.
• Previous experience in a warehouse, logistics, delivery, distribution, or similar operational environment is preferred.
• Basic understanding of warehouse operations and shipment handling processes.
• Ability to supervise, coordinate, and follow up with delivery representatives and operational staff.
• Good organizational and time-management skills.
• Basic computer skills, including Microsoft Excel and general data entry.
• Ability to handle cash settlements and maintain accurate financial and operational records.
• Good communication and problem-solving skills.
• Ability to work under pressure and manage multiple daily operational tasks.
• Ability to identify and report operational discrepancies and issues.
• Responsible, organized, trustworthy, and attentive to detail.

Preferred Candidate Profile

The ideal candidate has practical experience or exposure to warehouse, logistics, delivery, or distribution operations and is ready to take on supervisory responsibility for the daily activities of a branch.

Extensive management experience is not required. Candidates who have previously worked as a Warehouse Officer, Warehouse Assistant, Logistics Officer, Dispatcher, Delivery Coordinator, Operations Officer, or similar operational role may be suitable if they demonstrate strong organizational skills, reliability, and the ability to supervise day-to-day branch activities effectively.