Senior Manager - Digital Transformation at Fa Ewjt

About The Role

Trained / Certified Lean Six Sigma Black Belt from a reputed organization with minimum of 5 years of experience
Strong knowledge of AI and digital technologies, including Agentic AI, Generative AI, Intelligent Document Processing (IDP), Conversational AI, RPA, workflow automation, analytics, and machine learning.
Experience in digital solution design, business process analysis, and requirements gathering.
Proficiency in Microsoft PowerPoint, Excel, and Visio for executive presentations, process mapping, and solution documentation.
Experience in creating business cases, solution proposals, project documentation, and executive reports.
Strong project management skills, including project planning, scope, timeline, resource, risk, budget, stakeholder, and change management.
Experience managing digital transformation projects through the full project lifecycle, from solution design to implementation and post-go-live support.

Working knowledge and understanding of the healthcare payer process and value chain
Have worked in a similar job in a BPO or an IT company

Strong analytical and problem-solving skills.
Excellent communication, presentation, and storytelling abilities.
Strong stakeholder management and client-facing consulting skills.
Ability to influence cross-functional teams and senior leadership.
Strong project planning, organization, and prioritization skills.
Innovative mindset with the ability to manage multiple initiatives in a fast-paced environment.

Partner with operations and clients to identify process improvement and AI/digital transformation opportunities.
Analyze business requirements, assess current processes, and develop digital transformation roadmaps.
Recommend solutions that improve operational efficiency, quality, compliance, and customer experience.

Design AI and digital solutions leveraging Agentic AI, Generative AI, Intelligent Document Processing (IDP), Conversational AI, RPA, workflow automation, analytics, and machine learning technologies.
Develop solution designs, business requirements, process flows, and implementation plans.
Lead solutioning activities from discovery through implementation.

Create executive presentations, solution decks, proposals, and business cases for internal and client stakeholders.
Present digital solutions, conduct client workshops and demos, and support sales pursuits and RFP responses.
Partner with Operations, Sales, and IT to develop scalable digital solutions.

Lead digital transformation projects, ensuring delivery within scope, timeline, budget, and quality expectations.
Manage project risks, stakeholder communication, and required project documentation.
Ensure compliance with organizational governance and technology standards.

Track and monitor the progress, milestones, risks, and benefits of digital transformation initiatives.
Prepare executive dashboards, project status reports, and leadership presentations to provide visibility into project health, delivery progress, and business value.
Report portfolio performance, key achievements, and strategic recommendations to senior leadership.

Stay current on AI and emerging technologies and recommend new digital capabilities/products.

Graduate in any stream
Lean Six Sigma Black Belt
PMP, PRINCE2, Agile, Scrum, or equivalent project management certification is an advantage.
Certifications in AI, Automation, or Cloud technologies are an advantage.
Minimum of 5 years of experience in digital transformation, automation, AI solutioning, project management, consulting, or healthcare operations, with experience leading cross-functional initiatives.

Minimum 8 years of total work experience with at least 2 years of relevant in BPO / ITES industry
Minimum 5 year in the current role/assignment
Has successfully completed at least 2-3 projects with significant benefits