EDI Support Engineer

What You Can Expect

• Provide technical support for Seeburger BIS (Business Integration Suite)
• Diagnose, troubleshoot and resolve EDI-related issues in a timely manner.
• Monitor EDI transactions and ensure successful data exchanges.
• Collaborate with internal teams and clients to understand and address their EDI needs.
• Document support activities and maintain accurate records of client interactions.
• Stay updated with the latest developments in EDI technology and Seeburger BIS.
• Handle incidents and service requests via ticketing systems
• Analyze errors, logs, and transaction data to identify root causes of incidents.
• Work as part of a global EDI support team, ensuring seamless support across different time zones and regions.

What You Bring

• Ability to work independently and as part of a team.
• Strong customer service orientation.
• Attention to detail and ability to manage multiple tasks simultaneously.