Fraud Analyst - Payment Validation

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?

As a Global Banking Fraud Analyst in our Global Banking Fraud team, you will review potentially fraudulent activity across payment channels and engage clients and internal partners to validate transactions, investigate claims, and support recovery and loss mitigation.

Job Responsibilities

• Handle inbound and outbound client calls to validate Wire and ACH payments and educate clients on payment validation practices.
• Review alerts generated by bank controls for potentially fraudulent payments and engage clients/partners to complete required due diligence. Hiring Standards Firmwide.pdf
• Prioritize and manage cases to meet payment cutoffs and service level expectations.
• Investigate lookalike domain alerts and fraud events involving items such as checks and withdrawals, following documented procedures.
• Process Wire and ACH transactions and manage client communications related to transaction disposition and next steps.
• Analyze transaction activity to identify higher-risk behaviors and determine when to engage clients, relationship teams, or other partners.

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• Authenticate, validate, and process check fraud and ACH/Wire claims; trace funds as needed and provide updates through resolution.
• Use firm systems (e.g., Outlook, Unity, Navigator, Customer Assist) to document activity, manage workflows, and maintain accurate case records.

• Escalate confirmed fraud payments and follow procedures to secure client profiles and reduce further risk.
• Identify patterns and trends in transaction data; document findings and client interactions accurately and consistently.
• Contribute to the development and maintenance of procedures, controls documentation, and training materials.
• Collaborate with leadership, peers, and business partners to resolve client issues and support business goals.

Required qualifications, skills and capabilities

• Experience and working knowledge of fraud investigations and/or payments investigations.
• Strong verbal and written communication skills, including the ability to deliver clear messages via phone and email.
• Knowledge of payment rails and conventions (Wire, ACH, SWIFT, and international payments).
• Strong judgment, problem-solving, and follow-through in time-sensitive scenarios.
• Strong time management, organization, and ability to manage multiple cases concurrently.
• Ability to work effectively in a fast-paced environment and adapt to change.
• Availability to support schedule coverage needs, including 24-hour operations and weekend coverage as required.
• Ability to work with minimal supervision and collaborate effectively as part of a team.

Preferred qualifications, skills and capabilities

• Experience with client outreach for payment validation and fraud claim handling across multiple payment types.
• Experience using case management/workflow tools and documenting investigations in accordance with procedures.

Shift: Flexible to do APAC or WHEM

Internal Application Eligibility Requirements

TENURE

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE

Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or LOB specific guidelines.

Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.