Ticketing Officer

The job owner will be responsible for handling the following duties;

• Ensure compliance with all EY reservation policies, procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc)
• Handle day-to-day problem resolution, escalating to higher levels as required.
• Keep up to date with products, services, policies and procedures through regular team meetings ensuring communication and understanding by team members.
• Ensure all monies accounted for and TSR tallies
• Ensure ticket stocks are correctly logged, stocked, stored and all material properly stocked and displayed.
• In a state of flight disruption, ensure liaison with all involved (guests and colleagues alike) is managed in a positive manner and that revenue and guest satisfaction requirements are maintained.
• Responsible for having queues, PTA issues, TODs and re-issues completed in a timely manner.
• First degree.
• 2 – 3 years experience handling the same role.
• Airline advanced passenger tariff and pricing course.
• Recognized IATA training(s) / certification(s).
• Knowledge in rules and regulation of airline restrictions.
• Numerate.
• Good written and oral English language skills.
• Good Microsoft Office Skills.
• Efficient in the use of the Internet.