Patient Care Coordinator I

The Patient Representative for the Tulane Medicine 340B Alexandria functions as the Patient Liaison, providing an avenue of communication between patients, referring physician’s clinic contacts, and clinic physicians/providers. The Patient Representative ensures timely response to phone calls from patients, patient families and referring physicians; serves to prioritize nature of phone calls and assess insurance status; arranges reminder calls for patients and coordinates patient scheduling for the clinic; provides necessary office files, requests outside medical records, and coordinates release of medical records; ensures emergency phone calls are directed to the appropriate physician and nurse immediately; participates in patient satisfaction, quality of care, and marketing surveys; and interfaces the office staff in terms of cross-coverage when someone is away. The patient representative is also responsible for verifying insurance and collecting co-pays. Working collaboratively in a team environment is a crucial element of this position.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES/COMPETENCIES TYPICALLY NEEDED TO PERFORM THIS JOB SUCCESSFULLY

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• General knowledge of office equipment: fax, copier, multi-line phone system, voicemail.
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• Knowledge of Microsoft Word and Excel.
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• Strong customer service/patient relation skills.
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• Strong communication skills - ability to enhance operations, productivity, and efficiency.
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• Ability to establish priorities, work on multiple tasks with multiple groups independently and concurrently.
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• Ability to present oneself and one’s ideas with clarity, confidence, and poise.
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• Ability to maintain confidentiality in all work performed.

• Ability to interact professionally with individuals.

REQUIRED EDUCATION AND EXPERIENCE

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High School Diploma/Equivalent

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• Two (2) years’ customer service experience

PREFERRED QUALIFICATIONS

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• Some knowledge of medical terminology.
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• Prior experience in a clinic/healthcare setting.
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• Prior experience with electronic medical records.

REQUIRED BACKGROUND CHECK, PHYSICAL, AND DRUG SCREENING FOR:

Selected candidates must complete and pass a background check and an occupational health screening as a condition of employment. For identified jobs, drug screening will be required. The background investigation required occupational health screening, and any required drug screening will be conducted after a conditional employment offer has been extended.