Internal Account Manager

As an Indoor Account Manager, you will proactively manage a portfolio of around 300 existing customers each spending up to £700 per week. You will drive customer retention, business growth, and operational excellence in express delivery by building strong relationships, thinking outside the box to solve complex logistics challenges, and maximising account value.

Key Responsibilities

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Driving Customer Retention & Growth: Proactively manage client accounts to maintain loyalty, hit revenue targets, and unlock upselling/cross-selling opportunities.

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Service Reviews & Rates: Conduct regular service reviews with clients and manage account rate renewals and Annual Price Increases (APIs) to ensure optimal profitability.

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Senior Escalation Point: Act as the senior escalation point for sensitive delivery issues, thinking outside the box to resolve complex customer problems and secure long-term accounts.

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Account Strategy & Pipeline: Develop tailored account plans, maintain an up-to-date revenue pipeline, and track trading levels using Salesforce.

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Relationship Management: Build multi-functional, multi-level business relationships across client organizations via phone, email, and virtual meetings.

About You

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Proven background in Account Management or Customer Relationship Management, ideally within logistics or express delivery.

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Strong commercial acumen with mathematical capability to manage pricing, rates, and costs effectively.

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Ability to think outside the box to drive operational excellence and resolve high-stakes escalation issues.

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Strong communication, negotiation, and influencing skills across phone, email, and virtual meetings.

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Proficient in Microsoft Office/Google Suite and Salesforce CRM.

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Resilient, decisive, and adaptable in a time-pressured, fast-paced environment.

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Alignment with core DPD DNA values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability

About our Benefits

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today