Customer Logistics Specialist

• Lead a collaborative planning, forecasting and replenishment model for CARICAM customers, including Distributors and direct customers.
• The role integrates supply chain, customer and external partners to ensure portfolio availability at point of sale, best-in-class service levels,
• timely replenishment, proactive supply risk mitigation and executive insights for commercial and logistics decision-making.

Activities

• Lead the CPFR model and collaborative customer agenda with key accounts, ensuring structured communication on demand, inventory, promotions, replenishment, service performance and improvement opportunities.
• Ensure forecast accuracy by integrating sell-out information, actual sales, commercial projections, customer purchasing needs and supply plans.
• Manage service level, OTIF, fill rate and on-shelf availability by coordinating with planning, supply, logistics, customer service, quality and commercial teams to prevent cuts, delays or service impacts.
• Analyze inventory, production schedules, deployment needs, availability dates and substitution alternatives to anticipate service risks and build contingency plans.
• Optimize availability, days of inventory, overstock, stock-outs and working capital balance through E2E KPI tracking and corrective action plans.
• Manage daily order management processes, purchase order follow-up, communication of SKUs with shortages, replenishment plans, obsolete items and regional catalog management.
• Ensure proper supply for promotions, displays and incremental sales, coordinating suggested purchases and product allocation to points of sale.
• Manage communication and inventory deliveries from US, UK, MX and CR supply sources on made-to-stock and made-to-order products.
• Lead – Collaborate and Engage in the implementation of supply chain value projects, for both removing cost or enable value creation while collaborating with multidisciplinary teams (supply chain, commercial, finance, customers)

Knowledge & Experience

• Industrial Engineering / Business Administration or related field
• Advanced English
• +3 years of experience in Supply, Demand, Logistics, Customer Service, Commercial or related fields Experience managing relationships with customers, commercial teams and supply teams
• Knowledge of retail platforms, ERP, inventory management, SAP, Excel, Power BI and Retail Link Intermediate

Location(s)

Alajuela, Costa Rica

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.