Renewals Manager

The Mission

We aren't automating scripts, we're deprecating the era of manual-heavy testing entirely. TestMu AI is building the world's first AI-native platform where Agentic Intelligence autonomously plans, authors, and self-heals the entire Quality Engineering lifecycle.

Drive account retention and maximize renewal opportunities to strengthen customer relationships and revenue growth.

The Pillars of Impact

• 🚀 1. Renewal and Retention Strategy (50%)
• Own renewal and retention across customer accounts, focusing on retention and expansion.
• Establish structured engagement through check-ins, health checks, and renewal conversations.
• Monitor account health to identify risks and ensure timely renewals.
• Build and execute renewal plans before contract expiration.
• ⚙️ 2. Collaboration and Upselling (30%)
• Partner with Account Managers for at-risk accounts and smooth renewals.
• Identify upsell/cross-sell opportunities and collaborate to pursue them.
• Work cross-functionally to resolve issues and enhance retention.
• 🧠 3. Data and Insights (20%)
• Maintain accurate CRM data with clear documentation of risks and timelines.
• Leverage customer insights to improve renewal rates and reduce churn.
• Must-Haves - Do not apply unless you have these
• 3-5 years of experience in Renewals, Customer Success, or Account Management.
• Strong experience managing B2B SaaS customer accounts and renewals.
• Proactive and structured approach to customer engagement and account health.
• Strong stakeholder management and communication skills.
• Comfortable with CRM, account health metrics, and renewal pipelines.
• The Bar - What you must prove

B2B SaaS Renewal Experience

Managed renewals for SaaS accounts, achieving high retention rates.

Proactive Risk Management

Identified and mitigated churn risks early, reducing customer attrition.

Cross-Functional Collaboration

Worked with multiple teams to resolve issues and ensure customer satisfaction.

Data-Driven Decision Making

Utilized customer data to enhance renewal strategies and outcomes.}],