Customer Service Representatives

Job Responsibilities Handle inbound calls, emails, chats, and other communication channels in a professional and timely manner. Assist patients with inquiries regarding treatment financing, payment plans, account information, and program eligibility. Educate patients on available payment options and financing solutions. Resolve patient concerns and escalate complex issues to the appropriate team. Deliver excellent customer service to support patient satisfaction and retention. Review patient accounts, process updates and payment arrangements, and maintain accurate documentation. Collaborate with internal teams, including Operations, Finance, Sales, and Practice Support, to resolve patient concerns efficiently. Maintain patient confidentiality and comply with company policies, procedures, and regulatory requirements. Job Qualifications At least 1 year of continuous experience in customer service, patient support, healthcare, financial services, in a call center environment Strong verbal and written communication skills. Excellent problem-solving and conflict-resolution abilities. Proficiency in Microsoft Office applications and CRM or customer service platforms. Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.