Medical Receptionists

Key Responsibilities: Collect complete patient demographic information, including full name, address, email, phone numbers, and complete insurance details such as ID/policy number and guarantor information. Verify the patient’s preferred pharmacy and imaging center in QuickView. Verify patient demographics and insurance information during every call. Make reminder calls for scheduled appointments. Call patients to schedule or confirm follow-up appointments. Collect all copays and outstanding balances. Call patients to remind them of outstanding balances and upcoming appointments and collect balances before ending each call when applicable. Review scheduling guidelines and schedule notes before booking appointments. Collect complete patient messages and forward them to the appropriate medical team Perform other duties as assigned. Job Qualifications: At least 6 months of BPO experience. Previous experience in a healthcare account or program is preferred. Experience using Electronic Health Records (EHR) systems is an advantage. Excellent communication, comprehension, organizational, and multitasking skills. Strong customer service and problem-solving skills.