Junior Field Operations Manager

Are you an experienced network leader who thrives on accountability, operational excellence and delivering results in the field? Join our Networks team as a
Junior
Field Operations Manager
in
Modimolle
, where you’ll lead field operations teams to ensure high-quality infrastructure deployment, customer installations and ongoing network performance.
This role is ideal for a technically strong and commercially aware leader who can translate tactical goals into operational execution, build multi-skilled teams and take ownership of network performance from POP to customer premises.
What you’ll do:
Take full responsibility for the physical network infrastructure within your assigned area, from POP to customer internal networks
Ensure correct deployment, health, maintenance and expansion of fibre and wireless infrastructure
Oversee installations and field support activities at customer premises
Manage contractors where applicable, ensuring execution aligns with Herotel standards
Convert business and tactical goals into structured monthly operational plans
Participate in Level 2 Value Chain MOS collaboration to resolve flow challenges
Develop and execute daily standardised operational plans
Ensure all required resources, tools, vehicles and safety measures are available
Measure execution performance via KPIs (SQSCT) and quality control protocols
Report on performance metrics, statistics and operational outcomes
Coach and develop technicians to become multi-skilled across fibre, wireless and customer premises work
Facilitate Level 1 MOS meetings and resolve operational triggers
Receive coaching from Senior FOM and align with Network & Commercial Managers
Uphold partnership agreements with customer and supplier teams
Drive operational excellence, safety compliance and quality standards across your team
Ensure alignment with other regions and functions
What you’ll need:
Grade 12 qualification
Minimum 5 years’ experience in a telecommunications technical environment
Minimum 4 years’ experience within Herotel
Deep understanding of Herotel’s infrastructure and operational standards
Strong leadership and people management skills
Ability to translate tactical goals into structured operational plans
Strong analytical thinking and data-driven decision-making skills
Ability to manage stress, conflict and high-pressure situations
Excellent verbal and written communication skills
Strong organisational and planning capability
Results-driven mindset with strong accountability
Ability to coach and transfer knowledge effectively
Valid driver’s licence with travel required
Bachelor’s Degree or Diploma in a relevant field advantageous
What we offer:
Exposure to a dynamic workplace
A chance to grow your skills through our internal academy
A friendly, team-driven environment
Group Risk Benefits
Medical Benefits
Health and Lifestyle Programmes
Important Disclaimer:
Please ensure that the information you provide in your application is true, accurate, and correct.
Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel’s Employment Equity Plan.
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website
.
If you do not hear from us within 14 days, please consider your application unsuccessful.