Sr Dir, Sales

Senior Director, Voice Sales

ABOUT SINCH

• Sinch is pioneering the way the world communicates. More than 200,000 businesses — including Google, Uber,
• Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging
• customer experiences through mobile messaging, voice, and email.
• Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super
• Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of
• their journey.
• At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our
• foundation!

DESCRIPTION

• Sinch has a significant and time-sensitive opportunity in the North American enterprise voice market.
• Industry disruption and changes in the competitive landscape have created a window for Sinch to capture
• substantial new business and establish deeper strategic relationships with some of the largest communications
• customers in the market. We believe the next two years represent an unusually important opportunity to
• accelerate our position in Voice.
• We are looking for a Senior Director who can turn that opportunity into results.
• This is a builder role. You will quickly develop a deep understanding of the market, our capabilities, our customers
• and the competitive opportunity. From there, you will build the strategy, determine the coverage model, build and
• develop the team, create pipeline, and lead execution.
• You will report directly to the SVP of Sales, North America and operate alongside four peer sales leaders as part of
• the North American sales leadership team.
• Success will require both strategy and urgency. We need a leader who can see the opportunity, build the plan and
• then get personally involved in making it happen.

What You Will Own

• Build the Voice growth strategy. Develop a clear two-year plan to capitalize on the current market opportunity,
• including priority customer segments, competitive targets, account strategies, coverage, capacity and investment
• requirements.
• Build the organization to execute it. Assess the resources required, recruit and develop the right talent, establish
• clear roles and coverage, and create an operating model capable of scaling quickly.
• Create and convert pipeline. Establish an aggressive, disciplined prospecting and account-development motion
• focused on the highest-value opportunities. Maintain rigorous qualification, pipeline inspection and opportunity
• progression.
• Lead from the front. Personally engage in our largest and most strategic opportunities. Build relationships with
• senior customer executives, influence deal strategy, remove obstacles and help teams win complex competitive
• pursuits.
• Run the business. Own the forecast, pipeline, sales performance and operating cadence for Voice. Know the
• business at the customer and opportunity level and act quickly when performance is off plan.
• Drive competitive displacement. Develop repeatable plays that translate market disruption into customer
• conversations, qualified opportunities and wins. Work closely with Marketing, Product, Solutions Engineering and
• other teams to sharpen our positioning and accelerate execution.
• Build strategic customer relationships. Position Sinch as a long-term communications partner rather than simply
• an alternative supplier. Understand customers' infrastructure, resiliency, economics and growth priorities and
• connect them to Sinch's capabilities.
• Create organizational momentum. Operate effectively across Product, Marketing, Finance, Customer Success,
• Solutions Engineering and Operations to get decisions made, remove friction and move opportunities forward.

What We Are Looking For

• You are an experienced enterprise sales leader, but more importantly, you are a builder.
• You have demonstrated that you can enter a market or business with significant untapped opportunity, quickly
• understand what needs to happen, develop a credible plan, build the team and execute.

You bring

• Significant enterprise sales leadership experience in Voice, telecommunications, CPaaS or closely related

infrastructure markets.

• Deep knowledge of the enterprise Voice ecosystem, competitive landscape and customer buying

environment.

• A track record of building or transforming sales teams and delivering substantial growth.
• Experience winning complex competitive displacement opportunities.
• Strong executive relationships and the credibility to engage senior leaders at large enterprise and

communications customers.

• The ability to move comfortably between strategy, recruiting, pipeline creation, account planning, deal

execution and forecasting.

• Strong commercial judgment and an understanding of the economics of large-scale communications

businesses.

• A disciplined approach to qualification, forecasting, account planning and opportunity management.
• The ability to create urgency and accountability without sacrificing collaboration.
• A bias toward action and the ability to operate successfully in a complex global organization.

What Success Looks Like

• The first priority is speed.
• Within your first months, you will understand the market opportunity, identify where Sinch can win, establish the
• strategy and coverage model, assess the existing organization and begin building the team required to execute.
• From there, success means turning the strategy into measurable pipeline and wins.
• You will create a focused portfolio of high-value competitive opportunities, establish executive relationships with
• priority customers, build a predictable pipeline and create a sales organization capable of converting the market
• opportunity into sustained growth.
• This is not a role where success is measured by producing a strategy. It is measured by executing one.
• The opportunity is significant. The window is finite. We are looking for a leader who wants to build something and
• make the most of it.

OUR HIRING PROCESS

• We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach
• includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications
• relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify
• candidates likely to excel.
• We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't

what you're looking for, please explore the other opportunities listed on our career page

• https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully
• with us!

BENEFITS

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A

• variety of supplemental plans are also provided to meet your individual needs including access to
• telehealth for all participants.

• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global

Employee Assistance Program. Your mental health is as important as your physical health.

• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an

employer match for all participants.

• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that

performance at work requires time to rest at home and/or rejuvenate on vacation.

• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid

parental leave and family planning support.

• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most

productive and successful. It is what you do, not where you work, that matters.

• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to

• support a volunteer program of your choice.
• TREAT YOURSELF: We offer discounts on retail, entertainment and more through our Reward+
• program.
• The estimated total annual on-target earnings (OTE) for this role are $176, 800 - $221,000. The annual starting
• base salary for this position is $294,667 – $368,000. Factors that may affect starting pay within this range include
• geography/market, skills, education, experience, and other qualifications. In addition to base salary, this position is
• eligible to participate in the Company’s commission plan, with a target commission opportunity equal to 40% of
• annualized base salary, subject to the terms of the applicable commission plan.
• This role will be accepting applications until September 30, 2026 at a minimum. Please note that the application
• timeline may be flexible to accommodate a comprehensive candidate evaluation process.