Consumer Banking - External Communications - Senior Associate

Join our highly talented Consumer Banking public relations team in an exciting and dynamic work environment.

As a Senior Associate in the Consumer Banking public relations team, you will support a diverse portfolio of external communications initiatives, advancing strategic priorities focused on financial health and integrated campaigns in partnership with Marketing and regional teams.

Job Responsibilities

• Support external communications across a broad portfolio of strategic initiatives, including financial health priorities such as Chase Money Skills, ensuring clear and consistent storytelling aligned to business objectives.
• Execute integrated communications campaigns in partnership with Marketing and regional teams, including national moments, targeted market activations, and partnership-driven efforts
• Draft and refine press materials, messaging, and campaign content that translate business priorities into compelling external narratives.
• Manage media engagement across national and regional outlets, building relationships and proactively identifying opportunities to elevate key stories.
• Collaborate with agency partners to develop and deliver content across earned, paid, and social channels, ensuring alignment and quality execution.
• Identify proactive storytelling opportunities that support business priorities and enhance the firm’s reputation across priority audiences.
• Track, analyze, and report on media coverage and campaign performance, delivering insights to inform future strategy and improve outcomes.
• Partner across internal stakeholders to ensure alignment, message consistency, and effective execution across a complex, matrixed organization.

Required qualifications, capabilities, and skills

• Minimum 4+ years of experience in public relations, communications, or journalism, with experience in corporate and/or agency environments.
• Experience supporting integrated communications campaigns across earned, owned, and paid media.
• Strong writing and storytelling skills, with the ability to simplify complex topics into clear, compelling narratives.
• Demonstrated experience supporting media relations efforts, including outreach, relationship management, and securing coverage.
• Ability to manage multiple priorities across a diverse portfolio of work in a fast-paced environment.
• Experience working cross-functionally with marketing, business, and external partners to deliver coordinated communications programs.
• Comfort with media monitoring and measurement, with the ability to translate coverage and data into actionable insights.
• Strong organizational skills, attention to detail, and ability to execute with accuracy and consistency.