Associate Billing Analyst

DescriptionDescription:

Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. We are committed to supporting independent agents and their customers through our unwavering dedication to excellence. Our success is built on a simple philosophy: deliver the highest quality insurance products at competitive rates while providing exceptional service at every step.

At Safety Insurance, we don’t just offer jobs – we offer careers that are challenging, fulfilling, and designed to grow with you.

Our people are our greatest asset. A diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. At Safety, we empower our employees to be their best by fostering an inclusive environment and offering resources that support their careers, education, and families. We also understand the importance of work-life balance. That’s why we offer hybrid work options, flexible schedules, and a 37.5-hour workweek. Conveniently located in the heart of Boston’s financial district, our downtown office is a positive space where employees can stay connected to both each other and the pulse of the city.

Safety’s benefits go beyond the basics. In addition to competitive salaries, our comprehensive benefits package includes:

Medical, vision, and dental insurance

3 weeks accrued PTO

100% matching 401(k) retirement plan

100% tuition reimbursement

Free on-site fitness center

Complimentary coffee and breakfast service

…and much more!

Join Safety Insurance and discover a career that’s built to support your success – both personally and professionally.

Summary:

The Associate Analyst learns the basics of the Billing Operations team to provide a high level of professionalism when addressing a customer's general questions. The Associate Analyst assists the team by answering and directing customer phone calls, resolving issues, and continuing to train to take on advanced tasks. This is an in-person position that reports to our Boston, MA office 5 days a week.

Responsibilities:

Practices effective listening skills, patience, and empathy to provide the best possible service experience to our callers

Handles a large volume of calls by routing them to the appropriate department

Provides accurate information and assists customers with general inquiries regarding billing and payment matters

Documents a summary of all billing related inquiries in the company’s billing system

Performs basic maintenance to bill accounts as identified through reports or when communicating with insureds, agents, or Safety’s internal staff

Recognizes when a call needs to be escalated and adheres to the established procedures when transferring callers to the appropriate billing team member

Performs other duties and/or projects as needed or required

Qualifications

College degree is preferred

Interest in learning about billing, payments and insurance

Reliable and a proven hard worker

Exceptional communication and interpersonal skills

Bilingual in Spanish or Portuguese a plus