Manager - Operations (MOA Pasay)

Work Setup: Onsite

Work Location: MOA Pasay

Qualifications

• Education: College Graduate.
• Work Experience: Minimum of 2 years People Management.

Responsibilities

• Lead, motivate, and manage a team to achieve performance and quality objectives.
• Conduct regular coaching sessions, one-on-one reviews, and performance discussions.
• Monitor productivity, quality, and compliance metrics, and implement corrective actions when needed.
• Manage customer and client escalations and ensure timely resolution.
• Identify performance improvement opportunities and execute action plans.
• Collaborate with cross-functional teams to streamline processes and improve service delivery.
• Oversee workload distribution, queue management, and resource allocation.