Assistant Manager - QA (Cebu)

Work Setup: Onsite

Work Location: Cebu

Requirements

• Education: At least 2 years in college (No back subjects).
• Work Experience: 1 to 2 years of BPO Team Lead or Assistant Manager experience.

Responsibilities

• Ensure quality monitoring, feedback, reporting, and other QC deliverables are completed on time.
• Support the implementation of Quality Excellence initiatives in coordination with Operations and Migration teams.
• Prepare accurate and timely quality and SLA performance reports.
• Conduct calibration and Gage R&R sessions with internal teams and clients.
• Ensure compliance with quality standards, QSD, and audit requirements.
• Work with Operations to identify process gaps and drive continuous improvements.