Officer, Specialist, Account Services, Consumer Banking

About The Role

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Requirements

Key Responsibilities

Perform KYC (Know Your Customer) operations, including customer onboarding, account opening, and ongoing customer due diligence
Ensure compliance with regulatory requirements and internal policies related to KYC and anti-money laundering (AML) procedures
Conduct thorough reviews of customer documentation and information to verify identity, source of funds, and assess risk profiles
Collaborate with cross-functional teams to resolve customer queries, address discrepancies, and provide timely updates
Maintain accurate and up-to-date customer records in the bank's systems
Assist in the implementation and enhancement of KYC processes and procedures to improve efficiency and effectiveness
Participate in training and development activities to stay informed of regulatory changes and best practices in KYC operations

Requirements

Minimum 4-5 years of experience in KYC operations or customer due diligence within the banking or financial services industry
Strong attention to detail and ability to work with a high degree of accuracy
Proficient in using banking systems and software applications related to KYC and customer onboarding
Excellent communication and interpersonal skills to interact with customers and cross-functional teams
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Demonstrated problem-solving and analytical skills to identify and resolve issues
Commitment to maintaining confidentiality and adhering to ethical standards