Customer Support Associate – Polish & English

• 🎯 About the Role
• Join our team supporting customers of a leading international telecommunications provider.
• You’ll provide inbound customer support via phone, email, and chat, helping customers with everyday service needs such as SIM activation, top-ups, roaming, and account inquiries.
• No sales or upselling — your focus is on solving customer issues and delivering a great experience.
• ✅ What You’ll Do

• Handle customer inquiries through voice and non-voice channels
• Resolve service-related issues and aim for first-contact resolution
• Provide clear, professional, and empathetic support
• Accurately document customer interactions
• Follow established processes and procedures

🧠 What We’re Looking For

Must-have

• Polish – C1
• English – B2
• Undergraduate, graduate, postgraduate education or equivalent
• Strong communication and computer skills
• Availability to work on shifts Monday–Saturday, 09:00–18:00

Nice to have

• Customer service, BPO, or telecommunications experience
• Experience with CRM/ticketing systems
• Strong problem-solving and customer-focused mindset

🎁 What You’ll Get

What We Offer

• Competitive salary + performance bonus
• Additional health insurance
• Food vouchers
• Paid training and onboarding
• Relocation support for eligible candidates moving to Sofia
• Ongoing learning and career development
• International and supportive work environment

• Work model: Onsite – Sofia
• Working hours shifts : Monday–Saturday, 10:00–19:00
• Channels: Voice, email & chat
• If you’re fluent in Polish and enjoy helping people, we’d love to hear from you. Apply now and start your journey with Sutherland!
• All your information will be kept confidential according to EEO guidelines.