Administrative Specialist II at Health & Human

About The Role

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Administrative Specialist II provides administrative and operational support to the Local Technical Assistance and Training (LTAT) Branch and the Office of the Chief Public Health Nurse within the NC Division of Public Health. The role manages documentation, coordinates administrative processes, and assists with compliance activities related to Memorandum of Agreement (MOA) requirements.

Responsibilities include troubleshooting and improving user experience for the Aid to County (ATC) system, coordinating procurement tasks, and maintaining nursing licensure data for branch operations. The position also serves as a primary administrative contact for local health departments and supports purchasing, inventory, and routine operational functions for the Local Community Support Section. Work is performed on-site at NC DHHS Headquarters and may be eligible for telework under agency policy.

Key Duties Include

Coordinating administrative processes that support daily operations within the LTAT Branch and the Office of the Chief Public Health Nurse.
Managing documentation and maintaining organized records required for branch functions and statewide public health operations.
Supporting MOA-related compliance activities by preparing and processing required materials.
Troubleshooting issues within the Aid to County (ATC) system and implementing improvements to enhance user experience.
Pulling, reviewing, and organizing ATC system reports to support program monitoring and operational workflows.
Coordinating procurement activities, including purchasing, tracking orders, and supporting inventory management within the section.
Managing nursing licensure data used for statewide public health nursing operations.
Providing administrative support to the Local Community Support Section Operations Manager in purchasing, inventory control, and routine operational tasks.
Serving as an administrative contact for local health departments by responding to information requests and facilitating communication.
Supporting branch-level operations through timely completion of administrative tasks that maintain workflow continuity.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $41,206.00 - $72,113.00

Recruitment Range: $41,206.00 - $45,500.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

Expert-level experience resolving Aid to County (ATC) system user issues and providing targeted instruction that strengthens system use and improves user experience.

Advanced proficiency pulling, reviewing, and organizing reports generated through the ATC system to support operational monitoring and documentation needs.

Demonstrated skill coordinating procurement workflows, including purchasing actions, documentation tracking, and inventory support within branch operations.

Strong record producing clear, well‑organized written communication used for instructions, operational documentation, and routine branch correspondence.

Proven success maintaining collaborative working relationships with colleagues, statewide public health partners, and local health department staff to support operational continuity.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

About the NC Division of Public Health (DPH)

The NC Division of Public Health works to promote and contribute to the highest possible level of health for the people of North Carolina. Our entire statewide system of public health has dedicated professionals who carry out our mission every day through a wide range of essential and activities touching the lives of everyone in our state.

About the Local Technical Assistance & Training (LTAT) Branch

The Local Technical Assistance & Training (LTAT) Branch supports state and local health departments by providing resources, administrative and financial consultation, training, technical assistance, and NCTracks support. LTAT is part of the Local and Community Support Section, which also includes the Office of the Chief Public Health Nurse and the Local Data Analysis and Support Branch.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit the website for State Benefits.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.

If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted.Applications must be submitted by 11:59 PM on the closing date.

Applicantsmaybe subject to a criminal background check. All candidates selected for positions considered "Positions of Trust"will besubject to a criminal background check.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.

Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application.The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

Applicants seeking Veteran's Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.

Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION

If there are any questions about this posting, please contact Talent Acquisition [email hidden]. Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.