Customer Account Coordinator

Position Title

Customer Account Coordinator

Pay Rate

• $48,300 - $64,400 CORE 4
• Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift

Salaried Full-Time

Physical Location

Greensboro, NC

The Job You Will Perform

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• Respond to internal and external customer enquiries.
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• Receive and process customer orders for offset printing and related services.
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• Ensure artwork files and job specifications are accurate and complete.
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• Enter orders into the company's management information system SAP (Kiwi)
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• Coordinate project timelines with production and shipping departments.
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• Communicate production status, schedule changes, and delivery updates to customers.
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• Generate work orders and production documentation.
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• Assist customers with product selection, paper choices, and printing methods.
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• Provide quotes and review estimates and pricing information.
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• Resolve customer concerns, quality issues, and delivery challenges professionally and promptly.
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• Monitor project progress to ensure deadlines, quality standards, and customer expectations are met.
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• Maintain accurate customer records and job files.
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• Support sales by providing administrative and customer support.
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• Identify opportunities for additional products and services.
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• Ensure compliance with company quality, safety, and operational procedures.
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• Performs general administrative tasks and other tasks as assigned.

The Skills You Will Bring

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• Strong customer service and relationship building skills
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• Excellent verbal and written communication skills
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• Strong organizational skills
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• Ability to manage multiple projects in fast paced environment
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• Preferred SAP (Kiwi) experience
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• High school diploma or GED