Guest Relations Representative

The Guest Services Representative works under the supervision of the Manager - Guest Service. The Guest Service Representative is responsible for ensuring each individual who enters Mosaic Life Care is appropriately greeted and provides directions and services as requested. The Guest Service Representative is responsible for being compassionate, empathetic and pro-active in determining each individual's needs.

• Greets each Mosaic visitor promptly and courteously.
• Provides visitors and caregivers with directions to appropriate locations by mapping out the appropriate directions. Assists visitors as needed to appropriate location and contacts other departments as needed for assistance.
• Answers inquiries, offers suggestions, provides literature pertaining to area hotels, restaurants etc. Provides directions and phone numbers as requested.
• Assists visitors\customers getting in and out of vehicle.
• Assist visitors\customers with carrying items up to 20 lbs.
• Responsible for documentation of problems\concerns and notifying the specific department.
• Oversee paging system in Central Waiting.
• Keep area assigned including business center free of clutter.
• Oversee student volunteer when volunteers are not present.
• Answer phones.
• Guest Relations caregivers may be asked to participate, although not required, in supporting the Courtesy Shuttle Service by safely transporting patients, guests or caregivers from various parking areas on campus to requested destination. This includes driving van, assisting with loading and unloading of passenger, proper operations of vehicle and maintaining cleanliness of van.
• Other duties as assigned

Education

• H.S. Diploma - Required

Work Experience

• 3 Years - Experience in tourism or face to face retail sales - Preferred

Licenses and Certifications

• Driver's License - Valid In State - If operating a motor vehicle for business purposes must have chauffeurs license (Class E) - Required within 90 Days
• If assisting with the courtesy shuttle service - must provide a safe driving record, verified through an MVR. (MVR is sourced from the state’s Department of Motor Vehicles. Information includes license status, issue date, expiration date, citations/violations, and medical certificate information.) - Required Upon Hire
• Basic Life Support (BLS) - If assisting with the courtesy shuttle service, must obtain BLS certification or must obtain BLS certification within six (6) weeks of employment. - Required Upon Hire

Travel Requirements

• Must be able to travel between various system facilities and offsite locations as needed. - Required

Skills and Abilities

Essential Technical/Motor Skills

• Knowledge of office procedures.
• Excellent computer skills.
• Excellent organizational skills.
• Ability to adapt to a fast-pace working environment.
• Must demonstrate the ability to handle confidential information and be willing to sign a statement of confidentiality.
• PC keyboard, knowledge of layout and software programs.

Interpersonal Skills

• Excellent communication skills.
• Moderate written skills.
• Presents well to patients, visitors, and is well groomed.

Essential Physical Requirements

• Moving, kneeling, stooping, reaching, walking, pushing, pulling and lifting up to 20 lbs.

Essential Mental Abilities

• Interpret data, comprehend, understand, explain, short and long term memory, concentration/alertness, and follow rules/instructions, organizational skills.
• Self-starter, independent thinker who requires little supervision and a problem solver.

Essential Sensory Requirements

• Visual, hearing, feeling, smelling, distinguishes colors.

Exposure to Hazards

• Minimal

Other Skills and Abilities