Client Experience Agent (Weekends, 40hr/week)

Join Wealthsimple, Canada's largest fintech, as a Client Experience Agent. In this role, you'll solve complex financial puzzles and provide simple, human solutions. You'll work full-time on weekends, with fixed shifts from Wednesday to Sunday. This is a 6-month contract with strong possibilities for extension and conversion to permanent full-time. You'll receive a range of benefits, including retirement savings matching, company equity, paid parental leave, and top-tier health benefits.

• Assurer la satisfaction des clients en fournissant des solutions simples et accessibles à des concepts financiers complexes.
• Gérer le parcours client de manière autonome, en naviguant à travers les transferts institutionnels et en résolvant les problèmes de back-office.
• Collaborer avec les équipes Produit et Opérations pour améliorer les outils en fonction des retours d'expérience des clients.
• The Curiosity: You have a genuine interest in personal finance and the stock market. (Knowing your way around an RRSP or a TFSA puts you ahead of the game!)
• The Experience: 1–2 years of high-volume customer service experience (Retail, Hospitality, Banking, or Tech Support)
• The Mindset: You are resilient, adaptable, and ready to embrace a rotating schedule in a hyper-growth environment
• The Tech Agility: You live in the fast lane. You are comfortable juggling multiple browser tabs, living in Slack, and leveraging keyboard shortcuts for maximum speed
• The Communication: Exceptional written and verbal communication skills in English (Bilingual French is a massive plus!)