Implementation Project Manager (Mortgage)

Join MeridianLink as an Implementation Project Manager for our Mortgage LOS, POS, and core banking system integration implementations. You will lead the end-to-end delivery of projects, serve as the primary point of contact for customers, and coordinate activities with cross-functional resources. This role requires strong organizational skills, the ability to manage multiple complex projects, and experience in enterprise software deployments.

• Lead the end-to-end delivery of MeridianLink Mortgage LOS, POS, and core banking system integration implementations for new and existing customers.
• Serve as the primary point of contact for customers throughout the implementation lifecycle, responsible for project planning, customer communication, risk management, and overall project execution.
• Coordinate activities with Implementation Analysts and other cross-functional resources to support successful project delivery, driving accountability among both customers and MeridianLink project resources.

• Demonstrated ability to work collaboratively in a cross-functional team environment while adapting to changing priorities, project demands, and business needs
• Strong organizational skills with the ability to maintain accurate project plans, documentation, action items, and status reporting across multiple concurrent projects
• Demonstrated ability to manage customer expectations, facilitate change management, identify and communicate project risk, and communicate effectively verbally and in writing with both customer and internal stakeholders
• Demonstrated capacity to manage multiple complex implementation projects concurrently while balancing competing priorities, timelines, and stakeholder needs
• 3-5 years of relevant experience, specifically leading enterprise software deployments
• Experience utilizing enterprise project management tools. Specific experience with Smartsheet is preferred
• Familiarity with the mortgage industry, mortgage origination software, or financial technology solutions is a strong differentiator but not required
• Experience incorporating AI-powered tools, such as Claude or Microsoft Copilot, into project management, customer communication, documentation, or operational workflows is a plus