IT Support Specialist

TAP Program & IT Support Specialist

Location

MacDill Air Force Base, Tampa, FL – On-site

Employment Type

Full-Time

Schedule

Monday–Friday, approximately 7:30 a.m.–4:30 p.m.; maximum 40 hours per week

Salary Range

$55,000–$58,000 annually

Clearance

No security clearance required; must be eligible to obtain a DoD Common Access Card (CAC)

Anticipated Start

Upon Government contract award and funding availability

Position Overview

Dark Horse Technologies LLC is seeking a versatile, customer-focused TAP Program & IT Support Specialist to support the U.S. Air Force Military & Family Readiness Center (M&FRC) at MacDill Air Force Base.

This is a hybrid position combining Transition Assistance Program (TAP) administrative and customer support with hands-on end-user technology support. The Government anticipates that approximately 60% of the workload will involve TAP, administrative, data-entry, records-management, and customer-support functions, with approximately 40% involving IT support.

The successful candidate will be comfortable moving between customer-facing program support, data and records processing, classroom preparation, laptop and peripheral support, commercial Wi-Fi troubleshooting, audiovisual support, and coordination with Air Force technical support organizations.

Key Responsibilities

The selected professional will support day-to-day M&FRC operations, including

Process and maintain TAP-related data, registrations, rosters, attendance records, no-show information, correspondence, and program documentation.

Support data entry and updates using Government systems including AFFIRST, vMPF, DODTAP, Microsoft Teams, SharePoint, and other authorized applications.

Assist transitioning Service members and other authorized customers with class scheduling, registration, routine status inquiries, and general program-process questions.

Prepare classrooms for scheduled TAP events, including laptop setup and breakdown, Wi-Fi connectivity, projectors/displays, audio/video equipment, Microsoft Teams, and facilitator equipment.

Provide first-line troubleshooting for Windows laptops, Microsoft 365 applications, printers, scanners, peripheral devices, and other end-user technology.

Support commercial Wi-Fi connectivity, access points, hotspots, and related M&FRC technology.

Troubleshoot audiovisual and virtual-conferencing equipment used for classes and meetings.

Document and track IT support issues and escalate Air Force-controlled systems or issues requiring elevated privileges through the EITaaS Enterprise Service Desk or appropriate DAF support organization.

Maintain equipment inventory, warranty, lifecycle, and readiness information.

Maintain electronic records and documentation in accordance with applicable Air Force records-management, Privacy Act, and PII-protection requirements.

Coordinate effectively with M&FRC staff, facilitators, customers, and Air Force technical-support personnel.

Provide occasional support at another M&FRC location in Ruskin, Florida, as required. Travel is expected to be minimal.

Required Qualifications

Candidates should have

Minimum three years of combined relevant experience involving administrative support, data entry, information technology/end-user support, or similar responsibilities.

Proficiency with Microsoft Office/Microsoft 365, including Outlook, Word, Excel, PowerPoint, and Teams.

Working knowledge of Windows desktop environments and basic end-user troubleshooting.

Experience troubleshooting laptops, printers, scanners, peripherals, connectivity, software, drivers, file access, or similar user-support issues.

Ability to support Microsoft Teams meetings and basic audiovisual/virtual-conferencing technology.

Strong data-entry and documentation skills with attention to accuracy and deadlines.

Strong customer-service and interpersonal communication skills.

Ability to independently organize competing priorities and shift between administrative, customer-facing, and technical tasks throughout the workday.

Ability to operate professionally within a military or structured Government environment.

U.S. citizenship and ability to satisfy Government suitability/background requirements necessary to obtain a DoD CAC.

Preferred Qualifications

Experience in one or more of the following areas is desirable but not required

• Military & Family Readiness Center or military personnel/program support
• Transition Assistance Program or similar workforce-transition programs
• AFFIRST, DODTAP, or vMPF

SharePoint

Microsoft Access

ServiceNow, enterprise helpdesk, or other ticket-management systems

Commercial Wi-Fi administration

Laptop deployment and asset/inventory management

A/V, VTC, or virtual-classroom support

Prior military service or previous support to a DoD/Federal customer

Direct experience with TAP, AFFIRST, DODTAP, or vMPF is not required if the candidate demonstrates strong transferable administrative, customer-support, data-management, and technical skills.

About Dark Horse Technologies

Dark Horse Technologies LLC is a Woman-Owned Small Business providing cybersecurity, information technology, engineering, program support, and mission-support services to Federal and Department of Defense customers.