Senior Specialist Product Development

Role purpose Deliver digital revenues for Vodacom through product capability development, management and continuous improvement. The Product Specialist: Capability Development is fully responsible for ensuring capability and platform delivery, customer adoption, revenue uplift (from a product and data consumption perspective) and a highly rated customer experience. It must own the feature and function roadmap for key Digital initiatives and ensure its execution in close collaboration with the technical, segment & marketing teams across opcos. The key responsibilities for this role include • Develop and agree overall function & feature roadmap and approach for digital products and platforms • Increased customer revenue through digital and data revenue streams • Provide customers with a digital ecosystem that enables a best in class, seamless anywhere experience • Manage digital driven data growth on the Vodacom opcos networks through an optimised digital product offering while driving a high-quality data experience for Vodacom customers. • Manage technology and regulatory impacts in collaboration with the relevant business stakeholders. Key accountabilities and decision ownership Who you are • Customer Experience • Bring customer experience into every decision • Listen and ask questions to understand our customers’ needs • Ensure every digital and data journey is exceeding world class customer experience standards • Data & Digital strategy execution • Create overall functional roadmap and obtain organisational buy-in • Drive delivery of projects to achieve business objectives. • Run initiatives to improve customer satisfaction, adoption, usage, transactions and revenue • Commercial Ownership of Data & Digital KPI’s • Drive revenue and customer growth • Enable improvements of customer satisfaction measurement for all data & digital journeys • Drive customer engagement of data and digital products • Continuous monitoring of performance across services and projects • Subject Matter Expert, Organisational Leadership and communication. • Vodacom champion for Digital • Obtain buy-in across the opcos and work closely with technology and marketing to ensure that digital forms part of future data propositions. Ensure timely delivery of these propositions.. • Build very close relationships with Opco and IB Marketing, Segment, Technical, Support and other teams to ensure growth of these products to achieve KPI’s • Remove operational and execution barriers