Ops Specialist: IMACD

Business unit, Department, Reporting Business Unit ConCom Department NSA Reporting Manager: IMACD Core Description Responsible for the management and execution of IMACDs (Installation, Move, Add, Change, and Disposal) within Converged Communications. Support the Technical Architects (TA) in daily operations, by assisting with documentation, basic quoting and support system interaction. Key Deliverables / Primary Functions Understand the business rules of the various products, services and underlying technologies Understand the relevant processes and the pre-sales elements, from customer initiation to billing finalisation Interface with various internal business units and understand the impact of the work done by these business units within the scope of the required Access the relevant change request platform and retrieve the Action Item (AI)/ Service Request (SR)/ Change Request (CR), or alternatively create an AI/SR/CR on the relevant system from a customer-initiated request Access internal applications/systems to do quoting or validate addresses and attach documentation Core Functional Skills & Capabilities Attention to detail Analytical and Problem Solving Core Behavioural Competencies Deciding & Initiating Action Adhering to principles and values Analysing Delivering Results & Meeting customer expectations Following instructions & procedures Applying expertise & Technology Job Match Culture Match Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Experience 3 years of IT experience within Telecommunications industry Or If the highest qualification is grade 12, 5 Years IT experience within Telecommunications industry Certifications A+ N+ CCNA Professional Memberships in Relevant Industry Level of Engagement & Span of Control Span of Control 0 Level of Engagement This position engages at the same level during normal operations with internal peers, suppliers, and customers. In a time of escalations, the engagement with internal, client and supplier typically up to two levels up. Special Requirements / Employment Condition Valid Drivers license Workplace / Physical Requirements Hybrid Remote Worker