Quality Technician - Level III

Job Summary

Ensures products received or produced meet technical specifications trains others and assists in process development. Works under minimal supervision. Supports customer issues resolution at customer end

Key Responsibilities

Support at customer end , SPOC for customer to identify and resolve issues . Provide 8D and issues resolution to customer for any issues , Verifies the final quality of products on the production line at customer end

Compares the physical characteristics of components, materials, equipment and products to technical specifications to identify defects.

Separates products that do not have the desired technical specification, using basic and/or complex measurement techniques and equipment.

Documents products that do not meet technical specifications using specified systems.

Trains others in the use of measurement equipment, segregation of non-conforming product and documentation.

Follows the norms and standards of quality defined by the Company.

Reports progress on problem resolution to management.

Assists in the development of new methods and procedures.

Education, Licenses, Certifications

Diploma in Engineering preferred.High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Competencies

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Decision quality - Making good and timely decisions that keep the organization moving forward.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Resourcefulness - Securing and deploying resources effectively and efficiently.

Measurement Science - Analyzes measurement processes throughout the relevant traceability chain to identify and quantify sources of measurement uncertainty relevant to the appropriate applied measurement science, “Metrology” e.g. Chemical, Dimensional, Electrical, Mechanical, Optical and Radiation and Physical.

Quality Process Management - Proficient application of quality tools and methods (e.g. APQP, FMEA, PPAP, SPC, Capability studies, Process Audit, inspection, test, etc.) to ensure quality of products, processes and services.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Laboratory Management - Leads technical resources while managing the business aspects of a laboratory using measure to control both the technical and business aspects of the organization and assuring the requirements of the appropriate certifications and/or accreditations are met.

Function

Quality

Job Summary

Ensures products received or produced meet technical specifications trains others and assists in process development. Works under minimal supervision. Supports customer issues resolution at customer end

Key Responsibilities

Support at customer end , SPOC for customer to identify and resolve issues . Provide 8D and issues resolution to customer for any issues , Verifies the final quality of products on the production line at customer end

Compares the physical characteristics of components, materials, equipment and products to technical specifications to identify defects.

Separates products that do not have the desired technical specification, using basic and/or complex measurement techniques and equipment.

Documents products that do not meet technical specifications using specified systems.

Trains others in the use of measurement equipment, segregation of non-conforming product and documentation.

Follows the norms and standards of quality defined by the Company.

Reports progress on problem resolution to management.

Assists in the development of new methods and procedures.

Competencies

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Decision quality - Making good and timely decisions that keep the organization moving forward.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Resourcefulness - Securing and deploying resources effectively and efficiently.

Measurement Science - Analyzes measurement processes throughout the relevant traceability chain to identify and quantify sources of measurement uncertainty relevant to the appropriate applied measurement science, “Metrology” e.g. Chemical, Dimensional, Electrical, Mechanical, Optical and Radiation and Physical.

Quality Process Management - Proficient application of quality tools and methods (e.g. APQP, FMEA, PPAP, SPC, Capability studies, Process Audit, inspection, test, etc.) to ensure quality of products, processes and services.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Laboratory Management - Leads technical resources while managing the business aspects of a laboratory using measure to control both the technical and business aspects of the organization and assuring the requirements of the appropriate certifications and/or accreditations are met.

Education, Licenses, Certifications

Diploma in Engineering preferred.High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Requires significant relevant work experience, specialized skills obtained through education, training, and on-the-job experience.

Skills & Competencies

Technical Skills

• Strong understanding of quality processes and quality systems.
• Experience with measurement and testing equipment.
• Understanding of metrology and measurement science principles.
• Ability to analyze measurement data and prepare technical reports.
• Product awareness of diesel engines and aftertreatment systems.
• Knowledge of calibration processes and measurement system management.
• Proficiency in documentation and quality record maintenance.

Behavioral Competencies

• Strong customer handling and relationship management skills.
• Excellent communication and collaboration abilities.
• Action-oriented with strong problem-solving capabilities.
• Sound decision-making and conflict resolution skills.
• Resourceful and adaptable in a dynamic manufacturing environment.
• Strong attention to detail and commitment to quality.
• Ability to work effectively with cross-functional teams.
• Appreciation for diverse perspectives and inclusive teamwork.

Experience

• Significant relevant experience in Quality Assurance, Quality Control, Manufacturing Quality, TeCustomer quality or a related field.
• Experience handling customer quality concerns and supporting quality improvement initiatives.
• Exposure to engine products, aftertreatment systems, or automotive/manufacturing quality processes is preferred