Inside Sales Specialist

What You Can Expect

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Prepare accurate and timely quotations for customers.

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Conduct daily follow-ups on offers, record key feedback (e.g., volume, customer response), and share insights with the Head of Sales and sales team.

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Identify and qualify new customer opportunities (mainly via phone/online contact), present services, assess potential volumes, and transfer high-potential accounts to Outside Sales for further development.

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Maintain and develop ongoing relationships with existing customer accounts of all sizes, ensuring loyalty, growth, and retention, while Outside Sales focuses primarily on acquiring new business.

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Acquire new opportunities through phone calls, online meetings, webinars, and other commercial initiatives.

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Manage customer accounts with a commercial and customer-oriented approach

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• Handle sales-related requests (quotations, agreements, specific commercial conditions)
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• Forward shipment-related or operational requests (e.g., tracking, delays, complaints) to the Operations team
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• When special requirements arise (e.g., invoicing formats, billing processes), coordinate with Operations for implementation
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• Work closely with Head of Sales, Branch Managers, and Product Teams to secure new business and support customer retention.
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• Communicate with overseas offices during the pre-sales/commercial qualification phase; shipment execution remains under Operations responsibility.
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• Analyze customer portfolio performance, identify risks, and monitor “Shipping Cuts” (lost customers) to implement corrective actions.
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• After acquisition, ensure a structured transfer of account information and documentation to Operations Team, who then handle shipment execution and customer follow-up.
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• Record all activities in SUGAR CRM/ Dynamics (according to SOPs), ensuring data quality and consistency of offer templates across branches.
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• Participate in all company-provided sales trainings.
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• Be able to prepare quotations across all four products (Air Import, Air Export, Sea Import, Sea Export), or coordinate with product experts when needed.

What You Bring

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• Bachelor’s degree in Business, Logistics, Supply Chain, International Trade, Marketing, or a related field
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• Experience in inside sales, customer service, or freight forwarding/logistics sales
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• Knowledge of Air & Sea Import/Export processes and quotation preparation
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• Strong communication, customer relationship management, and lead qualification skills
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• Proficiency with CRM systems (SUGAR CRM, Microsoft Dynamics, or similar) and Microsoft Office
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• Ability to coordinate with operations, product teams, and overseas offices in a fast-paced environment
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• Native-level Italian and professional working proficiency in English (written and spoken)