Customer Experience Expert

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Perm Part‑Time | $34.28 p/h + Super

Join a trusted national brand where your customer service skills truly make an impact. Our Bendigo Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.

About the Role

• As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.
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• Days: Monday - Friday
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• Hours: 10.00am - 2.00pm
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• Must be flexible to work overtime as required

You will be responsible for

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• Delivering warm, professional face‑to‑face customer service
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Selling of Vehicle Accessory Products

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• Greeting customers and visitors with a positive, helpful attitude
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• Managing phone, email and in‑person enquiries
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• Supporting the Service Centre Manager with daily operations
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• Updating customers on repair lead times
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• Conducting basic repair inspections on vehicles
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• Educating customers on our full range of services
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• Scheduling repair bookings and managing workflow
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• Issuing invoices and raising job authorities
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• Resolving customer concerns and following up queries

About You

We’re looking for someone who brings professionalism, energy and initiative to the team.

You will have

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Strong customer service experience (face‑to‑face preferred)

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Excellent verbal and written communication skills

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Professional presentation and a positive attitude

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Ability to problem‑solve and create customer‑focused solutions

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Strong time management and ability to prioritise in a busy environment

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Intermediate–advanced Microsoft Office skills

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Administration experience supporting daily operations

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Comfortable with sales and confident in educating customers on additional services

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A current driver’s licence (essential)

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Full Australian work rights (essential)

Why Join Us?

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Supportive, collaborative team culture

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Opportunities for growth and development

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Competitive hourly rate

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Reward & Recognition programs

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Work with a respected national brand

If you’re ready to bring your customer service expertise to a team that values your contribution, apply now and start your next chapter with us.

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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part ofBelron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien® collects personal information