Customer Service Department Manager

Customer Service Department Manager

Pay from $85,000 to $100,000 per year

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

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• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
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• Manage the daily activities of various Customer Service departments.
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• Evaluate team procedures and identify areas for improvement.
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• Review performance reports and suggest ways to increase efficiency.
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• Resolve escalated customer issues promptly.

Minimum Requirements

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• Bachelor’s degree.
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• 3+ years of customer service management experience.
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• Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

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• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
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• Multiple bonus programs.
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• Paid holidays and generous paid time off.
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• Tuition Assistance Program that covers professional continuing education.

Employee Perks

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• Café featuring affordable daily meal options from local restaurants.
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• On-site fitness center and beautifully maintained walking paths.
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• Best-in-class, clean, modern facilities.

About Uline

• Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.
• Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

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Our employees make the difference and we are committed to offering exceptional benefits and perks!Explore Uline.jobs to learn more!